Refund & Replacement Policy
Effective: June 2026
We take pride in delivering fresh, quality groceries. If you are not satisfied with any item, please follow the steps below.
Eligible Issues
- Item is damaged or spoiled upon delivery
- Wrong item delivered
- Item is significantly different from what was ordered
How to Request
- Take a clear photo of the affected item
- WhatsApp the photo to WhatsApp us within 24 hours of delivery
- Include your order number or unit number in the message
Resolution
Upon review, we will arrange one of the following at our discretion:
- Replacement delivered with your next order
- Store credit for future orders
- Partial or full refund via DuitNow
Please Note
- Requests made after 24 hours of delivery will not be entertained
- Photo evidence is required for all claims
- Items that have been partially consumed are not eligible